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RETURNS
Customers who change their minds or who are not satisfied with the products they receive can exercise the right of withdrawal provided for by Article 52 and subsequent modifications of the Consumer Code (Legislative Decree n. 206/2005). With respect to the foregoing Bortoletti Fonderia Artistica Srl gives customers 14 calendar days from the date of delivery of products to rethink their purchase, cancel the contract and return the merchandise.
This 14-day period includes the legal withdrawal period of 14 days from the date on which the purchased products were delivered to the customer and also the further statutory period of 14 days commencing from the communication of withdrawal that the customer shall respect for the return of the same products.
Therefore, Customers who wish to exercise their right of withdrawal shall send the notice of withdrawal and return the items within that 14-day period, as follows.
 
    1. How to exercise the right of withdrawal?
Customers can exercise their right of withdrawal by filling in the "Withdrawal Form" that can be requested at info@bortoletti.it. After completely filling in this Withdrawal Form, the customer can send it by choosing one of the following methods:
Sending only the Withdrawal Form (without the goods to be returned as described in Step 2 below) by email to info@bortoletti.it or by mail to:
Bortoletti Fonderia Artistica s.r.l., Via delle Industrie 24 - 30020, Marcon, VE, Italy
 
Customers are not required to use the Withdrawal Form: such right of withdrawal can be exercised by sending any other communication of their decision to withdraw to the aforementioned addresses. In any case, this communication should clearly state the Customer's willingness to withdraw with an indication of the products being returned.
On the day of Customer's withdrawal or, at the latest, when Bortoletti Fonderia Artistica Srl has learnt of such decision, the Customer shall receive an email confirming that Bortoletti Fonderia Artistica Srl has acknowledged such withdrawal.
It is understood that the notice of Withdrawal, however effected, shall be sent no later than the aforesaid period of 14 days following delivery of goods.
 
    2. How to return goods?
In the event of exercising withdrawal as above, within 14 days of receipt of goods and irrespective of the means of delivery (at home or in the shop), Customers can return such products through shipment by mail (with a simple mail package or by courier). In this case, return shipping costs shall be borne by the Customer.
 
In any case, Customers shall render the items intact, unused, and with their original packaging.

Each type of risk related to the return of the goods is borne by the Customer.
 
3. How is reimbursement made?
Bortoletti Fonderia Artistica Srl shall refund the Customer within 14 days of receiving the notice of withdrawal, without prejudice to the right of Bortoletti Fonderia Artistica Srl to withhold such reimbursement until receipt of such products being returned is carried out, or alternatively, until the customer has supplied evidence of having returned such products, depending on which situation occurs first.
Reimbursement shall be by the same payment means selected during the purchase. If payment was made with Paypal, reimbursement shall be by re-crediting the Customer's Paypal account.
In the case of return of all goods in a single order, initial delivery costs shall also be reimbursed. Otherwise, in the case of a partial return, initial delivery costs shall not be reimbursed.
 
In the event of non-compliance with the aforementioned procedure for withdrawal of contract and the return of goods, Bortoletti Fonderia Artistica Srl reserves the right not to accept the return and not make the repayment, notwithstanding compliance with all legal obligations thereof.




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BORTOLETTI FONDERIA ARTISTICA S.r.l.
Piva 01476860273
 
Via delle Industrie 24,
30020 Marcon, Venezia, Italia
+39 041.4567140
info@bortoletti.it
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